Digital Product Refund Policy

Before digital access is delivered

If a direct digital order can be canceled before access has been delivered, contact publishing@young-ent.com with the order reference and request cancellation.

After digital access is delivered

Because digital files can be retained after delivery, a change-of-mind refund is not guaranteed after access has been provided. However, Young Enterprises will provide an appropriate remedy when files are missing, corrupted, inaccessible, materially misdescribed, duplicated in billing, or otherwise defective. Depending on the circumstances, the remedy may be corrected access, replacement files, or a refund.

How to request help

Email publishing@young-ent.com with the order reference, purchaser email, product name, and a short description of the problem. Do not email payment-card numbers or account credentials.

Payment-provider refunds

Stripe or another disclosed payment or merchant-of-record provider may administer transaction support or refunds for some orders. Provider processing times and card/bank posting times can vary.

Mandatory consumer rights

Nothing in this policy limits refund, cancellation, warranty, charge-dispute, or other consumer rights that cannot lawfully be waived in the purchaser's jurisdiction.